Support

Something not working, or not working the way you'd expect? Email support@aeoliandigital.com. A person reads every message and replies within two business days.

Reporting a bug

The more of this you include, the faster we can fix it:

• Which app, and its version (Settings → About inside the app, or the App Store listing).
• Your device and iOS version (Settings → General → About).
• What you did, what you expected, and what happened instead.
• A screenshot or screen recording if the problem is visual.

If the app crashed, iOS may have a crash log at Settings → Privacy & Security → Analytics & Improvements → Analytics Data. Attach the newest file that starts with the app's name if you can find one.

Feature requests

We read all of them. Tell us the problem you're trying to solve rather than the button you want; it usually leads to a better answer than either of us had in mind.

Refunds and purchases

All purchases go through Apple, so refunds do too. Go to reportaproblem.apple.com, sign in, and choose the purchase. We can't see your payment details and can't issue refunds ourselves, but if Apple turns you down and you think that's wrong, email us and we'll do what we can.

Your data

Our apps keep your content on your device or in your own iCloud. There is no Aeolian Digital account and no server holding your data, which is why we can't recover it if it's deleted. Keep an iCloud or iTunes backup turned on; that covers our apps along with everything else.

The full detail is in the privacy policy.

Other ways to reach us

General questions, press, and anything that isn't a support request go to hello@aeoliandigital.com, or use the contact page.